Tracking numbers are what allow calls to enter our system for analysis.
The act of someone calling our tracking number is what begins the whole process of call recording.
Without tracking numbers our system would not receive any data, the Patient Prism system starts working only when a number is called.
This section explaining how to create tracking numbers is very important so we are going to break it down into 3 different videos.
1. We are going to talk about call plans, which are the brains behind a tracking number and are the instructions the number follows.
2. Creating tracking numbers, and then assigning them to call plans.
3. We will then have one final video to bring it all back together and summarize the process.