Porting Numbers to Patient Prism

How Porting Works

Every port begins with the gaining carrier — the company receiving the number — submitting a port request. When a number is ported into Patient Prism, we are the gaining carrier, so our team submits the request on your behalf. To do that, we'll need a few items from you first.
 

Important: Do Not Port Your Main Phone Number

Your main phone number should never be ported into Patient Prism. Main numbers must remain in your phone system so they can continue routing calls correctly.

If you'd like to analyze inbound calls to your main number, follow the instructions in this article instead: Record All Inbound Calls From Your Main Number

Depending on the phone system, we may also have a phone system integration.

What We Need From You

To port a number into our system, we need two documents plus your configuration preferences for each number.

1. Letter of Authorization (LOA)

The current owner of the number (you, the client) completes this form. It provides the information required for the port and serves as your written approval to move the number.

Note on the port-out PIN: The LOA includes a field for the port-out PIN. Request this PIN from your current carrier (the losing carrier) for each phone number being ported. If the PIN is missing from the LOA, the port request may be rejected.

The LOA form is attached to this article.

2. Recent Billing Statement

Request a billing statement from the last 30 days from your current carrier. This statement must be included with the port request — it proves to our carrier that the number is active and in good standing.

3. Configuration Details

Let us know how you'd like each number set up once it ports in:
We will need a chart like the one below:

*Depending on the specific port, we may have to request more information
**Porting generally takes between 2-6 weeks