A port must always start with the GAINING account submitting a request to the port in a number.
If a number is porting into Patient Prism, we are the gaining carrier, so we would have to submit the request.
You should NOT port in a main phone number.
Main phone numbers must stay in a phone system for routing purposes.
If you would like to analyze inbound calls to your main number, please follow the instructions in the article linked below:
Record All Inbound Calls From Your Main Number
When you are ready to submit the port request, please send all of this info to: porting@patientprism.com
Two required documents are needed to port a number into our system, and we also need to know how to configure the number(s) once it ports in.
Document 1 – The Letter of Authorization
The current owner of the number (the client) must fill out this form to provide needed information and, in doing so, provide written approval to allow the number to be ported.
(The LOA is attached to this article)
Document 2 – Billing Statement
The current company or system holding the number (the losing carrier) will need to provide the client with a billing statement from the last 30 days.
This statement must then be sent to us (the gaining carrier) so we can submit it with the port request.
This statement proves to our carrier the number is active and being paid for.
How would you like the number to be configured?
Please let us know what you would like the number(s) to be named, what location each should be assigned to, and what call plan (or forwarding number) the number(s) should be associated with.
We will need a chart like the one below:
| Name | Tracking Number | Location | Call Plan (or forwarding number) |
| Number 1 | (555) 123-4432 | Location A | (555) 555-5555 |
| Number 2 | (555) 123-5555 | Location B | (555) 444-4444 |
*Depending on the specific port, we may have to request more information
**Porting generally takes between 2-6 weeks