Integrating Mango Voice and Patient Prism will allow you to analyze calls in Patient Prism without setting up call forwarding in Mango.
Historically, users could record calls from their phone system by forwarding the call to a Patient Prism number and then having that Patient Prism number forwarded back to the phone system for it to be routed and answered by the office.
You can keep everything in Mango as it is now and then activate the integration to send call recordings to Patient Prism for analysis.
- Make sure Call Recording is enabled in Mango Voice - https://support.mangovoice.com/call-recording
- Sign in to your Mango Voice account at admin.mangovoice.com
- Navigate to "Integrations → Custom webhook for Mango events v2.0"
- For "Callback URL" enter the unique URL shown on your integration page
- For "Event Selectors" select "Call Log"
- Link your Mango Voice PBX ID to the associated Patient Prism location
We will explain the process in greater detail in the next article: