How to Integrate Mango Voice and Patient Prism

Make sure you enable Call Recording in Mango Voice first:
https://support.mangovoice.com/how-to-enable-call-recording/

Video Guide

Step-by-Step Guide

1. Sign in to your Mango Voice account at admin.mangovoice.com
2. Navigate to Integrations → Custom webhook for Mango events v2.0 (at the bottom of the Mango Integrations page)
   
3. After clicking Learn More, you should see a page similar to the screenshot below:
   
   
   
4. The Remote ID field is optional.
   You can add something like "Patient Prism - (PBX Location Name)" here if you would like.
   
   
5. For the Callback URL, enter the info in red on our Mango Integration page here:
   
   
   
6. Select Call Log as your Event Selector
   
   
   
7. In Patient Prism, select Locations in the Mango Voice Integration section:
   
   
8. Click Activate for the location that corresponds to the PBX you are currently in:
   
   
   
9. Enter your PBX ID
   You'll find the PBX ID usually at the end of the URL of your Mango Voice Admin dashboard
   
   
   
10. You have now successfully integrated your Mango Voice and Patient Prism systems.

When a new call is made, the data will be shared with the Patient Prism system so that we can analyze the phone call.