To make an outbound call to a phone number of your choice, follow the steps below:
1. Click the Make an Outbound Call button.
2. Select the Company and Location you would like the call to be associated with.
3. Select the Outbound Caller ID (this must either be an inbound Patient Prism number or a Verified Number):
4. Enter the number that you would like to call:
5. You now can either select the Softphone or the You Call Us option
The softphone will allow you to use your computer to make the outbound call.
The You Call Us option will allow you to use your phone to dial a Patient Prism outbound number and then enter a PIN to facilitate the call.
6a. Softphone:
You just have to press the Call button, and our system will connect you to the number you entered in Step 4.
6b. You Call Us:
If you have already created an outbound number, the system will show you this number and generate a unique PIN for this specific phone call.
Dial the number and the PIN and press #
That will then dial the Call To number you entered in Step 4.
7. You will now be able to speak with the person you are trying to call and the recording will be within the Patient Prism system.