To create a new dictionary, go to manage → Dictionaries:
Click “Create a Dictionary” in the top right of the screen.
Select the company/companies you would like the new Dictionary to be applied.
Lastly, name the Dictionary.
You have now created a new Dictionary in Patient Prism.
Now, you must come up with topics that you would like to break the dictionary up into.
(If you would like to only have 1 topic in a Dictionary that is perfectly fine)
Once in the topic, you can now indicate what phrases you would like tagged in calls.
Our AI will then listen for these phrases in calls.
The Dictionary can now be applied to the coaching process using the Trigger System.