To create a new dictionary, go to Manage → Dictionaries:
Click “Create a Dictionary” in the top right of the screen.
Select the company/companies you would like the new Dictionary to be applied to and then name the Dictionary.
You have now created a new Dictionary in Patient Prism.
Now, you must come up with topics that you would like to break the dictionary up into.
(If you would like only to have one topic in a Dictionary, that is perfectly fine)
Once in the topic, you can indicate what phrases you want to be tagged in calls.
Our AI will then listen for these phrases in calls.
Now that the Dictionary is created and contains phrases it can now be applied to the call analysis process using the Trigger System.
Go Manage → Triggers:
Click "+Create" in the top right of the screen.
Select the company the trigger will be applied to and name it.
In the Edit Trigger page, select Transcription Completed:
Then, skip the Conditions portion and go down to Actions and select Apply Dictionaries in the dropdown menu.
Select the Dictionary you would like to apply in the top section and the audio channel you would like it to apply to in the second section (do you want the dictionary to listen to the customer or the agent)?
Once your screen looks similar to this, you can press Save: