General: A general call is one that does not fit in any of the other categories.
These types of calls are generally not leads and contain basic conversations
Reschedule: A call where a patient requested to reschedule their appointment.
A reschedule does not actually have to happen, the call topic just has to be centered around the possibility of rescheduling
Confirmation: A call where a patient call wanting to confirm their appointment. These types of calls can also be a patient calling to ask what time/date their appointment is.
Cancellation: A call where a patient called to cancel their appointment. Most of the time these appointments will be canceled but can also contain calls where they wanted to cancel and didn’t and sometimes calls were they called to cancel and then ended up rescheduling their appointment
New Opportunity: If a caller has not been seen at the practice before and is interested in booking an appointment, the call will be classified as a new opportunity
Existing Opportunity: if a caller has been seen at the practice before and is interested in booking an appointment, the call will be classified as a existing opportunity
Unknown Opportunity: An unknown opportunity call is one where we are pretty sure there is a lead opportunity but we are unsure of the specific type.