🚨 What is Priority?
Priority lets you create your own urgency labels and have Patient Prism stamp every inbound call with the correct label. By instantly highlighting which calls deserve rapid attention, Priority keeps teams focused on the highest‑impact conversations rather than sifting through routine calls.
| Priority at a glance |
|---|
| Customizable – add, rename, delete, or reorder categories any time |
| Company-level – one set of priorities cascades to all locations by default |
| Actionable – highlights your top-priority calls so teams tackle what matters most first |
🎯 Why Use Priority?
Boost efficiency by quickly spotting high-impact calls
Align teams and keep staff on the same page with company-level categories
Drive revenue by prioritizing callbacks to high-value leads
🌍 Where to Find Priority
Call Search Page
Shows a Priority column that labels each inbound call based on the categories you set, so you can spot urgent calls without opening them. If you don’t see the column, click Columns (top right) and toggle ⋮⋮ Priority on. Once enabled, it stays visible for all future searches.
Call Summary
Displays Priority in the Analysis section, giving agents instant context while reviewing the call.
Filter Results
Use Priority as a filter option to quickly isolate high-impact calls for follow-up or performance audits. The filter is available on the Dashboard, Call Search Page, as well as most reports.
⚙️ Enable Priority
To enable Priority for your account, please reach out to your designated Client Success Manager. They'll help you configure it to fit your team's needs.
âť“ Frequently Asked Questions
| Question | Answer |
| Can the Priority categories be changed? | Yes. Priority categories can be edited and sorted by company admins. |
| What happens when I rearrange the Priority? | The system reads the list from top to bottom, so any reordering immediately reshapes the hierarchy. After you change the sequence, double-check the category names so they still match their new rank. |
| Is there a maximum number of Priority categories allowed? | There’s no hard limit. Create as many as you need — just keep each category (and its trigger criteria) clear and distinct so Patient Prism can reliably tell them apart. |