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How to Integrate Patient Prism and Sikka (to connect to on-prem/non-cloud Practice Management Systems)

If your Practice Management System (PMS) is not cloud-based, Patient Prism connects to it through a connector, and we use Sikka Software for this purpose. Sikka's Platform Utility runs on the computer that hosts your PMS and creates a secure, HIPAA-compliant link between your practice data and Patient Prism.

Setting up the integration takes three parts:

  1. Register for the Patient Prism app on the Sikka Marketplace
  2. Install the Sikka Platform Utility (SPU) on the computer that runs your PMS
  3. Connect your Sikka account to Patient Prism

Part 1: Register for the Patient Prism app on the Sikka Marketplace

  1. Go to https://www.sikkasoft.com/PatientPrismAI and click Register.
  2. Review and accept Sikka's Terms of Service agreement. You'll need to scroll all the way to the bottom of the agreement window before the Agree button becomes clickable.

  3. Sign up with Sikka:

    • If you're already a Sikka customer, click Yes and log in with your existing Sikka credentials.
    • If you're new to Sikka, click No and fill in your practice information to create your Sikka account.

    Not sure if you're already a Sikka customer? Search your email inbox for a message with the subject "Welcome to Sikka" from no-reply@sikkasoft.com. If you find one, you have an existing account.

    Important: Write down the Sikka username and password you create. You'll need these credentials during the SPU installation in Part 2.

  4. Complete the registration. You'll be taken to a confirmation page when it's processed.

  5. Check the email address you registered with. You'll receive a "Welcome to Sikka" email from no-reply@sikkasoft.com containing your Sikka account details, including:

    • Your Master Customer ID (this is your Sikka Office ID — you'll send this to Patient Prism in Part 3)
    • Your SPU Installation Key
    • A download link for the Sikka Platform Utility

    Save this email. You'll need the Installation Key in Part 2 and the Master Customer ID in Part 3.

Part 2: Install the Sikka Platform Utility (SPU)

The SPU must be installed on the computer (or server) that runs your Practice Management System. It handles data extraction and syncing between your PMS and the Sikka Cloud.

  1. Download the SPU using the link in your "Welcome to Sikka" email. Alternatively, log in at account.sikka.ai with your Sikka credentials and click the Download SPU button on your Account Details page.
  2. Double-click the downloaded SikkaUtilityInstaller.exe file to run it.
  3. The installer will run a prerequisite check on your system. Click Continue when it finishes.
  4. Verify your account by entering your SPU Installation Key (from your welcome email) or your Sikka username and password, then click Next.
  5. Specify your Practice Management System. The installer will attempt to detect your PMS automatically — confirm the system, version, and data path are correct, enter your PMS username and password if prompted, then click Next.
  6. Wait for the installation to complete, then click Done. The SPU will automatically begin its first data refresh. This initial sync typically takes 25–35 minutes or more, depending on the size of your data.
  7. To confirm everything is working, open the SPU and check the Service Status tab. You should see the Patient Prism service listed under the Services Added section.

Multi-location groups: Each location's PMS server needs its own SPU installation. Every location will have its own Practice ID in the SPU, all tied to your single Master Customer ID.

Part 3: Connect your Sikka account to Patient Prism

  1. Email your Master Customer ID (from your "Welcome to Sikka" email) to support@patientprism.com.
  2. After verifying it, our team will enter your ID into the integration settings.
    Screenshot 2024-07-11 at 11.59.09 AM.png
  3. Once that's done, configure your Patient Prism Locations to match the Practice IDs from your SPU. 
    Screenshot 2024-07-11 at 11.59.35 AM.pngScreenshot 2024-07-11 at 12.00.16 PM.png

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our contacts will begin flowing into Patient Prism within 24 hours, and you'll be able to use Patient Prism features to schedule directly into your Practice Management System.

Need help?

  • Sikka registration or SPU installation issues: Contact Sikka's Customer Success Team at 1-800-94-SIKKA or submit a help ticket through their support site.
  • Patient Prism integration questions: Email support@patientprism.com or submit a request through this Help Center.

 

 

 

 

 

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