Once a tracking phone number is created, you can update its name, call plan, and the location it is assigned to.
Video Guide:
To edit a number:
- Go to Manage --> Phone Numbers.
- Select the number you wish to make changes to.
- Click the three dots on the top right of the page:
- Select Edit (to update the name or the call plan)
- You can now update the name or the call plan associated with the number.
You can also add a Whisper Message to a number.
The whisper will play the message indicated in that Message Box.
If you add Google Ad in that box, when the number is called, the agent answering the phone will hear - "Call from Google Ad"
- Press Save
To move a number to a different location:
- Go to Manage --> Phone Numbers.
- Select the number you wish to make changes to.
- Click the three dots on the top right of the page.
- Select Move from the three-dot dropdown and then select the new location and save:
- You have now updated the phone number.