Create a Trigger to Send Slack Messages

Create a trigger in Patient Prism to send custom messages to the designated channel

1. Go to Manage--> Triggers:
   https://next-web.patientprism.com/manage/triggers
2. Click +Create.
3. Select your Company and Name the Trigger.
4. Select Call Analysis Updated.
5. Define the Conditions describing when you would like an alert sent to Slack.
6. Set your Action as Send Slack Message.
7. Select the API Token that was linked.
8. Enter the Channel or User ID you would like the messages to be sent to.
9. Enter the message you would like to show in the Slack message (the inserts will populate based on the individual calls. For example:
   A potential new patient did not book an appointment, please follow up:
   :call.url
10. Press Save.

Your new trigger should look like this:

If this is all done successfully, then the next time Patient Prism analyzes a call that matches your set conditions, we will send the custom message to your linked Slack Workspace's Channel/User.