If Patient Prism is recording calls via your phone tree (aka Auto-Attendant or IVR) held within your phone system, if configured incorrectly, a loop could prevent the caller from reaching the destination.
This would occur if the number we are forwarding the call to is also configured to play the phone tree.
If we send the call to a number that plays the phone tree, the call would never ring at the office:
Patient calls main number --> hears phone tree greeting --> Presses 1 -- > hears phone tree greeting --> Prresses 1 -->
If the Patient Prism number is sent to an incorrectly configured number, the call will start back at the beginning instead of ringing the phones.