A call plan is the "brain" of a phone number in Patient Prism
A tracking phone number does not know what to do or where to forward without a call plan.
If a tracking number is not forwarding to the correct number, it is because it is either assigned to the phone call plan or the call plan is not going to the correct number.
A call plan must exist within your company before a number can be created.
Next, we will discuss the different actions within a call plan and then give examples of common call plans.