The Patient Prism system allows users to filter reports and the search page by custom specifications.
The default filter is "Weighted = Yes," so you can segment away the unweighted calls, so they do not negatively affect your new patient booking rates.
If you want to see 100% of the analyzed calls, you would need to remove this filter.
When you make and apply a filter, the entire page you are on will change according to the filter's criteria.
If you make a filter to show only calls classified as new opportunity calls, the only data that will show on the report is for calls with a new opportunity classification.
Filters can be as basic or advanced as needed to see the data you are looking for.
You can also save filters you may often use, so you do not have to create them each time.